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Email

[SUPPORT EMAIL]

Include the four things below. With them, most problems are answered on the first reply; without them, the first reply is a list of questions.

What to include

  1. What you did, and what happened instead

    One or two sentences. "I pressed the ring and the board stopped refreshing after one cycle."

  2. Your browser and its version

    Chrome → ⋮ → Help → About Google Chrome. Copy the version line.

  3. The extension version

    Open the extension popup: the version is at the bottom. Or chrome://extensions → Tenlane Relay. (It is read from the manifest, so it is always the build you are running.)

  4. The ?debug=1 event log

    See below — this is the one that saves a day of guessing.

How to copy the event log

  1. Open the board with ?debug=1 at the end of the address — for example /?debug=1, or after the filters: /?acity=CHICAGO%2C+IL&debug=1.
  2. Use the board as you normally would, until the problem happens again.
  3. A debug panel appears at the bottom of the board. Press Copy — the last 100 events go to your clipboard as plain text.
  4. Paste that into the email. It contains no passwords and no payment details.

The log records what the board did — refreshes, new loads, alerts, city switches, the tab state — with timestamps. It is kept in memory only and disappears when you close the tab.

Looking for how something works? Read Help.